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Returns
We pride ourselves on providing beautiful high-quality products as well as excellent personal service to our customers.
We truly value our customers and would love for you to become a regular part of the world of Meri Meri. If you have any suggestions on how we can improve our service, please don’t hesitate to get in touch with us at
retail@merimeri.com
Vendor Returns Procedures
You may return any product ordered from the merimeri.com website within 30 calendar days after the date of delivery for a refund. The item(s) must be unopened, in the original packaging and accompanied by a Return Authorization Number (RMA). Please reach out to the customer service team at retail@merimeri.com to request your RMA before anything is shipped back. Returns without an RMA will be returned to shipper.
Items returned after 30 days will be in the form of a store credit.
The original shipping and handling charges are not refundable.
Please mail your package in a prepaid, insured, traceable method to the address below. Be sure to keep your return tracking information until the refund has been processed:
Meri Meri Returns
4945 Aircenter Circle Suite 101 Reno, NV 89502
For any further information or Wholesale returns please contact our customer service team by email Monday to Friday 8am to 4pm.
We hope that you love your HTH goods, but if you must return or exchange any item, we will gladly do so within 14 days of receipt. All items must be in new condition, with the original invoice included in the return package. All shipping costs are the responsibility of the purchaser unless items are found to be defective. Please contact us by emailing retail@merimeri.com to initiate a return.
We only accept returns within two weeks for items that are in perfect condition. As soon as we receive the return, we will process your refund and send you the confirmation. Please include your original invoice in your return package and send to the following address:
Heather Taylor Home
1101 Glendon Ave
Los Angeles, CA 90024
To initiate a return, Please contact us by emailing retail@merimeri.com. Unused, undamaged items can be returned within 28 days, from receipt of delivery. For US orders, please use: Le Toy Van INC, 1 Corporate Drive, Grantsville, Maryland, 21536
Returns and exchanges for products purchased directly from our website are accepted within 30 days, in new and unused condition with the original packaging. Returns are charged a $8.95 return shipping fee, but exchanges are free!
We accept returns in the original packaging in unused condition within 60 days upon delivery. International shipping fees for returns or exchanges of products will be the responsibility of the customer for a refund.
To start the return process click here, a $10 return postage charge will be deducted from your refund.
Please note, shipping fees are non-refundable. Please allow 7-10 business days for the return/exchange process to be completed.
We do not offer refunds—store credit only. If you need a different size or there was an issue with your order, we’ve got you covered! You’ll have 14 days from the delivery date to exchange your items or request store credit.
To start a return, contact us
We understand that sometimes a change of mind can happen, and we're happy to accommodate returns in such cases. 😊
Returns can be initiated by contacting us
Kindly initiate a return request within 30 days of receiving your item, ensuring it is returned in original, unused, and resellable condition with the original packaging. Please note that original shipping charges are non-refundable. Opting for a refund will incur a 20% restocking fee on the returned item. However, the restocking fee will be waived if you choose store credit or an exchange.
Once we receive the returned item and verify its condition, we will promptly process your refund to the original payment method you used to place the order within 7-10 business days, should you opt for a refund. Alternatively, if you choose store credit for a future purchase, you will get it immediately, and the 20% restocking fee won’t be charged.