US
UK
EU
FAQs
We pride ourselves on providing beautiful high-quality products as well as excellent personal service to our customers.
We truly value our customers and would love for you to become a regular part of the world of Meri Meri. If you have any suggestions on how we can improve our service, please don’t hesitate to get in touch with us at
retail@merimeri.com
General FAQs
Discount codes can be entered during the checkout process. Simply type or paste your code in the box labelled “Gift/card or Discount Code,” then click “Apply.” Only one discount code may be applied per order.
Please provide us with the discount code you were sent so we can look into this for you. We will probably send you an alternative discount code for the same discount value. If you have paid for your order and then realised the discount was not applied, please don’t worry! Just let us know your order number and discount code. As long as the discount code is valid, we will be more than happy to refund you. Please note, discounts do not apply to Collective branded products.
Once an order is placed, we cannot make changes to it.
Yes, if you contact us at retail@merimeri.com within 30 minutes of placing your order Mon-Fri 8am to 4pm PST. Our offices are closed Saturday and Sunday so orders placed over the weekend will continue to ship. Please note once an order ships it cannot be cancelled.
We really want you to be happy with your purchase! If the products you selected didn't work out, we will accept returns for most items within 30 days of the original purchase date. For full details visit https://merimeri.com/pages/returns. Items must be returned in unused condition in their original packaging. Return shipping costs are the responsibility of the customer, and original shipping costs will not be refunded. If you received a promotional discount on your order, that amount will be deducted from your return. Returns received past the allowable date (as shown on your packing list), or containing ineligible items, will not be refunded. Please make sure to ship returns in a sturdy box, as damaged returns cannot be accepted. We do not accept returns in paper or padded mailers. If you want to check the status of your return, please email retail@merimeri.com and provide tracking information.
Once we have refunded your order, it can take 3 to 5 working days to reach your bank account.
We take feedback from our customers very seriously and we're always trying to improve our service. If you have had any issues with quality or damages, please let us know so that we can provide you with a refund or replacement. We may request images for all issues to do with quality and damages. US customers should reach out to retail@merimeri.com with their order number. Customers outside of the US will be offered a refund only, no replacements will be sent.
If you have had any issues with the quality of our products, we encourage you to please reach out to us. This way we can provide you with a refund or replacement. We always want to hear feedback from our customers, so that we can continue to improve our customer service. We may request images for all issues to do with quality and damages. US customers should contact us at retail@merimeri.com with their order number.
If you have purchased an item or items but find they have gone on sale within 7 days of your purchase date, please email customer service at retail@merimeri.com and provide your order number, the items at their sale price and request a refund for the difference. We will be happy to refund you the difference. Unfortunately, if it is passed the 7 days the sale price will not be honored. This does not include Black Friday and Cyber Monday Sales.
Meri Meri does not offer price matching from 3rd party websites or businesses.
We are not offering gift wrap or boxes at this time.
All Meri Meri products are tested to relevant product safety standards per U.S.A, EU and Canadian regulations. Product safety certificates of compliance or declarations of conformity can be made available upon request via compliance@merimeri.com.
It’s a lengthy, well-thought out process amongst our studio of designers, illustrators and crafters. Our inspiration comes from both classic and on trend designs from around the world. We also love to collaborate with innovative artists like Nathalie Lété.
Items from Collective suppliers will be shipped separately from your Meri Meri items, and you will receive a separate shipping confirmation with tracking so you are able to follow their journey to you.
Returns FAQs
You may return any product ordered from the merimeri.com website within 30 calendar days after the date of delivery for a refund. The item(s) must be unopened, in the original packaging and accompanied by a Return Authorization Number (RMA). Please reach out to the customer service team at retail@merimeri.com to request your RMA before anything is shipped back. Returns without an RMA will be returned to shipper.
Items returned after 30 days will be in the form of a store credit.
The original shipping and handling charges are not refundable.
Please mail your package in a prepaid, insured, traceable method to the address below. Be sure to keep your return tracking information until the refund has been processed:
Meri Meri Returns
4945 Aircenter Circle Suite 101 Reno, NV 89502
For any further information or Wholesale returns please contact our customer service team by email Monday to Friday 8am to 4pm.
We hope that you love your HTH goods, but if you must return or exchange any item, we will gladly do so within 14 days of receipt. All items must be in new condition, with the original invoice included in the return package. All shipping costs are the responsibility of the purchaser unless items are found to be defective. Please contact us by emailing retail@merimeri.com to initiate a return.
We only accept returns within two weeks for items that are in perfect condition. As soon as we receive the return, we will process your refund and send you the confirmation. Please include your original invoice in your return package and send to the following address:
Heather Taylor Home
1101 Glendon Ave
Los Angeles, CA 90024
Shipping FAQs
We are not able to change an address on an order that has already been placed. We can cancel the original order and ask that you place it again with the correct address. If you want to let us know once you place the order, we can make sure it keeps its original place in line for shipment.
All US orders are shipped by FedEx. You can track your order by clicking on the tracking number provided in your shipping confirmation. If you have any trouble, please contact retail@merimeri.com
It is much quicker to contact the carrier directly in the event that you cannot locate your order. Please ensure you keep your tracking information handy in case you need to contact them.
If package theft is a concern, please consider shipping to an alternative location, like a trusted neighbor or your place of employment. Meri Meri is not liable for lost or stolen packages once they've been shipped by the carrier.
If your tracking information states that your package was not delivered (lost in transit) by the carrier within the anticipated time period, please contact Meri Meri immediately.
We will look into the situation and if the package is lost in transit by the carrier we will issue a refund, credit or reship the order.
If you have any queries regarding our shipping service please reach out to us at retail@merimeri.com. Please note, in the event of extreme weather conditions, your order may be delayed with our carrier. Delays may also occur on international orders. Unfortunately, these circumstances are beyond our control, but we will do our best to ensure your order is received in a timely manner. It is advisable to allow extra time for international deliveries in the event of customs delays and other unforeseeable events.
We ask our US customers to allow up to 8 business days to receive their standard orders. While they are likely to arrive sooner, this helps to provide a buffer should there be any unexpected delays. We ask customers based outside of the US to please allow up to 15 business days to receive their order, depending on the shipping method chosen.
We ask our US customers to allow 1-2 business days for processing of all ground shipments. Air shipments are sent out same day (business day) if submitted before 11am PST. If not received before 11am PST they will ship the next business day. Actual transit time will depend on where in the US the customer is located and what shipping method is chosen.
For details about where we ship, visit https://merimeri.com/pages/shipping.
Yes, prices on site are inclusive of duties and tax for shipping outside the US.
We do ship to PO boxes, however, please be aware that some carriers may experience difficulties with delivery for reasons beyond our control.
For a smoother process, we recommend using a physical address if possible.
Party Perk FAQs
If you haven’t received an email welcoming you to Party Perks, it may be because you’ve unsubscribed from our email marketing in the past. To re-subscribe, visit the bottom of any page on our website and enter your email address under ‘Newsletter Sign Up’. You won’t receive a Party Perks welcome email retroactively, but you will receive emails from us going forward. You can always log in to your Party Perks account to see any activity or rewards you have waiting for you! If you've shopped with us before and are subscribed to our emails, you don't need to wait for an email from us! All you have to do is Log In and visit the Party Perks page, where you'll be able to see your account information and any points you've already accrued.
Once you’ve earned enough points to receive a discount, you will be able to redeem it directly in your cart. Just make sure you’re logged in, and you’ll see the discount in your cart, just above the Discount Code box. Click apply, and you’ll see the value deducted from your total order.
Yes, please see below!
$10 off when you spend $20
$20 off when you spend $40
$30 off when you spend $60
$40 off when you spend $80
Points accrued will expire after one year. Points are calculated on a rolling one year basis.
Discount codes expire one year after creation.
Your purchases are calculated on a rolling yearly basis. So, your tier will be calculated based on your orders within the last 12 months at any given time.
As long as your order is still above the earning threshold, you will stay in the same earning Tier. If you return an entire order, that purchase will be deducted from your overall order total and your Tier will be recalculated.
Free standard shipping is available on all continental USA orders when you're a Super Star. Unfortunately, if you live outside of the continental USA, we are unable to offer you free shipping.
You will have 3 months to redeem your birthday reward. Please note, upon signup, your birthday reward will be sent after 30 days. So, if you enter a birthday that falls within the week of signup, you’ll have to wait to receive your reward.
Both you and your friend will have 3 months to redeem your Referral code.
There is no limit to how many friends you can refer!
Digital Invitation FAQs
Check your spam or junk folders, and if you're on Gmail, look through your Social and Promotions tabs. Adding this orders@templett.com to your contacts or safe list might help ensure the emails arrive safely in your inbox.
There are no limits on when or how often you can download your files.
It could be a problem with your browser. Try deleting non-essential add-ons like ad blockers and toolbars and give it another try.
It could also be due to a corrupted download. Simply delete and try again. If that doesn't work, contact Meri Meri customer services on 01242 575868.
No. It's important to note that digital listings can't be returned or cancelled once they've been purchased.
Gift Card FAQs
You can purchase a gift card directly from our store. Simply choose the desired amount, add it to your cart, and complete the checkout process
Once purchased, the gift card will be sent to the email address provided during checkout. You can then forward it to the recipient or print it out.
To redeem a gift card, enter the unique code at checkout. The gift card balance will be applied to your order total.
Yes! If your order total is less than the gift card balance, the remaining balance can be used for future purchases.
Our gift cards do not expire, so you can use them whenever you're ready to shop.
Yes, gift cards can be used alongside other discounts or promotions unless stated otherwise.
Gift cards are non-refundable and cannot be exchanged for cash
Yes, you can check your gift card balance by entering the code during checkout or contacting us for assistance.
Collective FAQs
Products are shipped directly from our trusted suppliers. Shipping rates are calculated at checkout based on your location and the specific item.
Please note, orders containing items from Collective are only eligible for standard shipping
Yes, you'll receive tracking information via email once your order has been shipped by the supplier.
If you contact us at retail@merimeri.com within 30 minutes of placing your order Mon-Fri 8am to 4pm PST we will do our best to reach out to the Collective supplier to cancel your items for you. Please note, depending on the supplier, cancellations may not be possible.
The returns procedure may differ for each collective supplier. Please click here to find the returns policy for the supplier.
For standard returns, the customer is responsible for associated postage costs. We strongly recommend using a tracking service to ensure that the item is returned back safely. Returns due to defects or errors will be covered by the supplier. Please contact us if that is the case.
Once the supplier receives and inspects your return, refunds are typically processed within 5-7 business days.