How do I redeem my points?
Once you’ve earned enough points to receive a discount, you will be able to redeem it directly in your cart. Just make sure you’re logged in, and you’ll see the discount in your cart, just above the Discount Code box. Click apply, and you’ll see the value deducted from your total order.
Do my points expire?
No. Points have no expiration date and can be redeemed at any time.
How long will I stay in my tier in the VIP Club?
Your spend total is calculated on a rolling yearly basis. So, your tier will be calculated based on your spend within the last 12 months at any given time.
What happens to my Tier status if I return an order?
Points will be deducted from your total when you return items and your VIP tier will be recalculated accordingly.
If I refer a friend, how long do I have to use the discount I receive?
Both you and your friend will have 3 months to redeem your Referral code.
How many friends can I refer?
There is no limit to how many friends you can refer!
How long do I have to use my Birthday reward?
You will have 3 months to redeem your birthday reward. Please note, upon signup, your birthday reward will be sent after 30 days. So, if you enter a birthday that falls within the week of signup, you’ll have to wait to receive your reward.